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Complaints & Concerns

Our goal is to provide excellent patient care. If you found your time with us to be unsatisfactory, whether through a staff member's treatment towards you or an issue with our care, we encourage you to file a grievance so that we can address this concern right away. Serving our community with the best health care possible is important to us, and hearing your feedback helps us improve.

If you feel that your concern was not adequately addressed by your doctor or nurse, or would like to speak with someone other than the unit staff, please contact our Quality Department at 209.944.5550, ext. 3791, or by email at quality@dameronhospital.org.

Dameron is committed to respecting the beliefs and wishes of our patients, their families, and our staff. Your health is our top priority, and to help ensure that you receive the best possible care, we're available to answer your questions or concerns. At no time will the filing of a complaint in itself compromise a patient's future access to the care we provide. We are partners with our patients and families, and we are committed to open and honest communication at all levels.

Apart from filing a complaint with the hospital, a patient may also pursue other remedies that may include filing the complaint with one of the following agencies regardless of whether or not the hospital’s grievance process has been used:

The California Department of Public Health Licensing and Certification
3901 Lennane Dr., Suite 210
Sacramento, CA 95834
916.263.5800 or 800.554.0354

The QIO (Quality Improvement Organization)
To report a quality of care issue to the QIO, Livanta, it may be reached at
877.588.1123.

The Office of Quality and Patient Safety – The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Fax: 630.792.5636
Website: www.jointcommission.org, then click "Report a Patient Safety Event."

For more information on Dameron Hospital’s compliance program, click here.

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